PhotoFrame Manager - FAQs

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How many photos can I put in a single PhotoCollection?

A lot. Exactly how many depends on how much memory your machine has and how big your memory key is (or how much free hard disc space you have) when you export the photos to display them. You may find that big photo collections cause PhotoFrame Manager to slow down as it has to keep track of more and more pictures (including doing all the work to produce the thumbnail images, preview images etc.).

Which photo frames does PhotoFrame Manager support?

PhotoFrame Manager supports ANY photo frame that can work from a memory card or memory key or a direct connection or other device that looks, to Windows, like a disc drive. Connect the memory device (whatever it is) to your computer. Do Start / My Computer. Can you see the device as a drive (similar to your hard disc drive, CD / DVD drive and floppy disc drive, if you have one - these are frequently C:, D: and A: respectively though other drive letters may be used depending on your hardware configuration)? If so, that is where to export the photos from your PhotoCollection. The export format is JPEG (.jpg files) - if your photo frame can read such files (and most, if not all, do) that is all that is needed.

What picture resolution should I use in my PhotoCollections?

That depends entirely on what photo frame you have. Any frame should have details somewhere in its documentation / manuals that tell you what resolution screen it has - that is how many pixels wide and high it is, each pixel is just a dot on the screen and the resolution is just how many dots wide and high it is. Before you export pictures for display, you should match the settings of your PhotoCollection to the resolution of the photo frame (or other display device). This makes sure that the picture is as good quality as your frame can display but also without being any bigger than necessary. This helps the frame load each photo as fast as possible and maximises the use of your memory key (or other memory device).

Can I use PhotoFrame Manager to make backup copies of my photos?

No. PhotoFrame Manager is not intended to be a substitute for proper backups. PhotoFrame Manager does NOT make copies of your original files EITHER when you save a PhotoCollection (which does not actually contain any pictures at all - it just contains links to your original photos together with formatting information) OR when you export photos to a folder or memory key for display (it creates edited versions that only contain the part of the original that you want and which are reformatted to the correct resolution for your chosen display).

Are you planning to add more features to PhotoFrame Manager?

That depends a lot on what users want. The aim was always that PhotoFrame Manager should be a relatively straightforward product to use so it won't have extras added to it just because we can. But if there are things that would be of real benefit then, yes, we will be looking to make improvements. Use the contact page on the TenScope Limited web site to tell us what you think. If updates are released, existing users will be informed by e-mail.

What internet access does PhotoFrame Manager require?

PhotoFrame Manager (specifically code in the PhotoFrameManager.exe executable file, which uses the Microsoft .NET Framework version 3.5) needs to be able to connect to the www.PhotoFrameManager.co.uk web server on TCP port 80 using the HTTP protocol to connect to a Microsoft WCF web service. If it cannot connect, then a license cannot be activated and PhotoFrame Manager will not work.

So long as PhotoFrame Manager is installed onto a computer's local hard disc, the default .NET Framework security configuration will grant it full trust. If the default configuration has been altered or it is not installed onto a computer's local hard disc, changes to the security configuration may be required for PhotoFrame Manager to work.

Firewall settings may need to be altered to allow internet access and any web filtering carried out by a proxy server or any other security software will need to be configured to allow access to that web site.

In addition, while every effort has been made to work around known issues (for example, with proxy server settings on some machine and networks), we cannot guarantee that problems will not arise and responsibility for ensuring that relevant internet access is available rests with the user. Nevertheless, if you experience difficulties please let us know (by e-mail to info@tenscope.co.uk - with full details of the problem, symptoms, any error messages and any action you have already taken to try to fix the problem) and we will see whether we can help.